Browse and discovery help
Support for store listing visibility, category pages, nearby discovery, broken public page links, and general web browsing issues.
Support
Help for browsing, gameplay, wallet, and redemption.
Use this page when something in the PlayToRedeem flow does not look right. The website handles discovery, and the app handles live reward actions. Support covers both sides of that journey.
Gameplay and reward help
Support for offer selection, game-start issues, incomplete sessions, progress problems, or rewards that do not move into the next wallet state as expected.
Nearby and location help
Support for nearby discovery questions, location-permission confusion, or public pages that do not feel relevant to your current area.
Wallet and redemption help
Support for wins, claimed vouchers, QR or coupon problems, and questions about what happened during a store redemption attempt.
FAQ
Common support questions
1
Can I redeem rewards directly on the website?
No. The website is designed for browse-first discovery. Live actions such as gameplay, wallet access, claims, and redemption continue in the mobile app.
2
Why can I see a store but not start a reward flow on web?
Store pages on web are previews of the live marketplace. Offer-selection rules, game sessions, and reward actions are enforced inside the app, where the current store state can be validated in real time.
3
Why is a reward no longer available?
Reward availability can change because of store schedules, offer limits, gameplay eligibility, wallet state, or redemption windows. A visible offer preview does not guarantee that it remains claimable later.
4
What should I do if my game session was interrupted?
Open the app again and check whether the active session can be resumed. If the session or reward state still looks wrong, contact support with the store name and the issue you saw.
5
Why is my voucher not redeeming in store?
The voucher may already be claimed, expired, redeemed, not yet claimable, or failing a merchant-side verification step. Support can help review the flow if you include the store name and the state shown in your wallet.
6
What details should I include when contacting support?
Include the store name, page or action you were using, what you expected to happen, what actually happened, and any wallet or reward state visible in the app.
Before You Email
Send the details that help us resolve the issue faster
Store name and page you opened
Whether the issue happened on web or in the app
Reward, wallet, or redemption state you saw
A short description of the exact problem
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